Terms and Conditions



Terms and Conditions

1. GENERAL

1.1 These terms and conditions govern all orders, including ready-to-wear, made-to-order, and made-to-measure products placed by customers ("you") with Alec Xavier, LLC ("Alec Xavier Studios," "us," or "we").

1.2 By accessing www.alecxavierstudios.com or placing an order with Alec Xavier Studios, you agree to abide by these terms and conditions. Please review and understand these terms before placing any orders.

1.3 We reserve the right to modify these terms and conditions periodically. Any changes will be effective immediately upon publication on our website. Your continued use of the website after such changes constitutes acceptance of the amended terms. It is your responsibility to stay informed about any alterations to these terms.

2. READY TO WEAR

2.1 ORDERING

Upon placing an order, you will receive an email confirmation. If we are unable to fulfill your order, we will notify you promptly and arrange for a refund or exchange if payment has been processed.

You must provide a correct email address and promptly inform us of any changes to your email. Alec Xavier Studios may send payment requests and other communications to the email address provided.

2.2 DELIVERY

We aim to deliver your purchase within 2-3 working days after order confirmation. Standard delivery within the US is free of charge.

Once your order is packed, we will send a shipment confirmation email containing delivery information and a tracking number.

International shipping is available, but additional charges may apply. Customers are responsible for any customs charges upon delivery.

For pre-orders, shipment will occur on the date specified in your confirmation email.

2.3 CANCELLATIONS

Cancellations for ready-to-wear products may be accepted if requested before the order is shipped. Contact our Customer Service team at info@alecxavierstudios.com as soon as possible. Refunds may take up to 10 business days to process, depending on your bank.

2.4 READY-TO-WEAR RETURNS POLICY

Returns or exchanges for ready-to-wear products are subject to the following conditions:

  • Products must be returned within 14 days of delivery.
  • Products must be in original condition, unworn, unwashed, and with all tags intact.
  • Sale items are not eligible for return.
  • Customers must contact Alec Xavier Studios to request a return and receive a return form.
  • Customers are responsible for return shipping fees and should retain tracking information.
  • Returns will only be processed upon receipt and inspection of returned items.

3. TUX/SUIT RENTALS

3.1 ALTERATIONS

Garments rented from Alec Xavier Studios are subject to alterations, including:

  • Hem of trouser
  • Hem of jacket sleeve
  • Altering the waist of the jacket
  • Altering the waist of the trouser

Customers may use a tailor of their choice but are responsible for ensuring all necessary materials needed to revert the garment are saved/stored.

3.2 LIABILITY

Renters are liable for the full price of any garments damaged, lost, or not returned.

4. MADE-FOR-ORDER SHOES AND LEATHER GOODS

4.1 RETURNS

Returns will not be accepted for monogrammed goods. All other returns are subject to the general return policy outlined above.

5. MADE-TO-MEASURE AND MADE-4-ORDER

5.1 PAYMENT

Payment of the price quoted shall be made in full upon the date of the order.

 

5.2 QUALITY

Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), especially those with distressed finishes, will have exactly the same colour, pattern, weave and finish as the item viewed either in person or online.

 

If you are not satisfied with the quality or fit of the ordered item(s), Alec Xavier Studios will, after inspection of the goods, follow a policy of repair or replace and refund if applicable.

 

Alec Xavier Studios warrants that the garment description will correspond with the description indicated and agreed on the confirmed order form.

 

A tolerance of 2cm to the total circumference may be applied to the pattern measurements that relate to the manual measurements. Alec Xavier Studios will alter garments with no charge if any of the pattern measurements that relate to the manual measurements is incorrect by more than 2cm.

 

5.3 DEFECTS

In the unlikely event that a manufacturing error has occurred, Alec Xavier Studios will follow our repair, replace or refund policy as outlined. We will require you to return the garment to us for inspection. Alec Xavier Studios are not liable for defects resulting from a customer not following our care instructions.

 

5.4 MEASUREMENTS

Alec Xavier Studios will make each garment according to measurements taken at your appointment or provided to us at the time of placing your order. Alec Xavier Studios shall not be held liable for any size variations due to weight gain or loss.

 

5.5 ORDER CANCELLATION

Once an order is finalized and confirmed it cannot be cancelled upon the commencement of the manufacturing process.  In the circumstance where the order consists of multiple garments, the start of the manufacturing process commences with the first suit.

 

Any agreement to cancel is at the discretion of Alec Xavier Studios.

 

Any changes must be made to an order within 24 hours of the order confirmation. Making a change within the 24 hours of placing the order does not guarantee that a change can be made.

 

Alec Xavier Studios cannot accept returns on the basis of a change of heart on the part of a customer. Neither can we accept returns where the customer requests a change to an existing order and we cannot fulfil that change. In the event of a dispute between the customer and Alec Xavier Studios over the details of the order, the details on the original order is taken as the final order.

 

5.6 MADE-TO-MEASURE AND MADE-4-ORDER RETURNS POLICY

As Made-To-Measure and Made-4-Order goods are custom-made, they can neither be returned nor refunded, and the standard 14 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods.

 

Requests for returns or refunds of faulty goods must initially be supported by proof of purchase.

 

In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. Alec Xavier Studios retains full discretion on whether a product is deemed faulty or not.

 

Orders will only be refunded by the original method of payment less the cost of any credit card fees.

 

5.7 DELIVERIES 

Turnaround and dispatch of orders may vary depending on fabric availability. All indicated turnaround times are estimated and Alec Xavier Studios will endeavor to meet as close as possible the average turnaround time of between 8 and 12 weeks.

 

Alec Xavier Studios will not be responsible for delays resulting from situations within the customer control, such placing orders outside of the recommended timeframe, the recipient not being available to accept delivery, or incorrect delivery details supplied. Alec Xavier Studios is not liable for delays related to logistical errors with third-party couriers including but not limited to holiday delays, company shutdowns, or customs holds.

6. COLORS

We make reasonable efforts to accurately display product attributes, but we cannot guarantee exact color accuracy due to variations in computer systems.

7. PROMOTION CODES

Promotion codes are only those announced by Alec Xavier Studios, whether it may be on our Website or social media pages. 

 

Any codes in relation to promotion or shipping are non-transferable and there is no cash alternative. 

 

Any refunds provided in relation to goods purchased using promotional codes will be equivalent to the discounted purchase price and not the normal retail price.

 

Only one promotional code per customer can be used. 

 

8. GIFT VOUCHERS

An Alec Xavier Studios gift card can be exchanged for goods available on-line, Made-4-Order and Made-To-Measure service.

 

Gift vouchers may not be exchanged for cash and are valid for 12 months from the date of purchase.

 

If goods purchased total less than the value of the gift voucher, any balance will be left as a credit on the customers account and can be redeemed against subsequent orders.

9. SEVERANCE

If any part of these terms is found to be ineffective, the remaining terms shall remain in full force.

10. FEEDBACK

We value your feedback. If you have questions, suggestions, or concerns regarding our terms and conditions, please contact us through our contact form.